Lock Help

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Follow these steps listed below to help us with service for you by providing the necessary  information we need to find a solution to your issue

Try these steps first:

1. First be sure you have installed a high quality 9 volt battery such as Duracell 
2. Listen for the "beeps" to be sure your lock is working

If your still having issues then we will need the following information from you to help:

1. Did you buy the safe from us?
2. Your  brand of safe  example: "Liberty, Fort Knox, Browning, Hollon etc"
3. Your serial number, you can take a picture of it, if you need help locating it give us a call
4. A picture of the front of your safe
5. Your contact information

We will reach out to you as soon as possible to help, once we have all the required information from you we will reach out to the manufacturer  of your brand of safe, and have the record of purchase verified. Normally it takes 2 to 3 days.

You can use our chat feature to send us information and pictures

We do not keep any combinations on file or in our records.

1. Clean the dial so you can see the numbers clearly
2. Make sure your landing on the correct numbers while turning the dial.
3. Count the number of turns right or left your making example: 3 times right, 3 times left then 2 times right again
4. Day keys are not required to unlock a combination lock

If your still having issues then we will need the following information from you to help:

1. Did you buy the safe from us?
2. Your  brand of safe  example: "Liberty, Fort Knox, Browning, Hollon etc"
3. Your serial number, you can take a picture of it, if you need help locating it give us a call
4. A picture of the front of your safe
5. Your contact information

We will reach out to you as soon as possible to help, once we have all the required information from you we will reach out to the manufacturer  of your brand of safe, and have the record of purchase verified. Normally it takes 2 to 3 days.

You can use our chat feature to send us information and pictures

If your having an issue with a safe and wonder if it's covered by the warranty we can help.

We will need the following information from you to help:

1. Did you buy the safe from us?
2. Your  brand of safe  example: "Liberty, Fort Knox, Browning, Hollon etc"
3. Your serial number, you can take a picture of it, if you need help locating it give us a call
4. A picture of the front of your safe
5. Your contact information

We will reach out to you as soon as possible to help, once we have all the required information from you we will reach out to the manufacturer  of your brand of safe, and have the record of purchase verified. Normally it takes 2 to 3 days.

You can use our chat feature to send us information and pictures

If you think you need a lock smith we can help. We offer services such as lock change outs and lock service calls.  If it determined we can't help, then we will refer you a bonded and insured lock smith.

You can use our chat feature to send us information and pictures 

We don't offer any warranty work for any safe not purchased from us. If your having lock issues we may be able to help so you can give us a call